AVG Travels offers you an “Instalment Payment Plan”, where you will be required to pay a small deposit followed by a series of instalments when you book your departure tour.

• First payment: To secure your booking, you will be required to pay $300 per person deposit online through our website link.
• Second payment: You will be required to pay the second payment $1,500 per person after 7 days when you receive our company invoice.
• Final payment: Final payment will be collected 120 days before your departure.

Tours under $2,000 or due to depart within 120 days will require a $300 deposit followed by full payment after 7 days when you receive our company invoice.

However, you will have 7-day cooling off period. Please refer to “Flexible Cancellation” section.

Flexible Cancellation
If you change your mind within 7 days of making your booking online, you can request a travel refund for your initial deposit payment. Once your purchase date falls outside of the 7-day period, our standard terms and conditions will apply.

Please ensure that any request to cancel your booking is received via email to [email protected], including the reason for cancellation, full name and booking reference.

This package includes international flights from Sydney, Melbourne, Perth, Adelaide, Brisbane or other city if requested when selecting your departure city.

Interstate Surcharge
Surcharges may apply and will be shown during the booking process when choosing your departure city.

In this package, we will use a selection of different airlines which may include a mix of full-service carriers or low-cost carriers. Luggage allowance is included.

• Some flights will require a minimum of 1 transit (maximum 2).
• All tickets will include 20-23 kilos checked baggage per person, along with 7 kilos of hand luggage.
• Despite the airlines baggage allowance, we recommend travelling with 20 kilos per person due to restrictions with internal flights (where applicable), as well as coach and train transportation. Also, you will be responsible for handling your luggage at all times as the services of porters is not included. If travelling over this amount, you will be liable for any excess baggage fees enforced by the airline, payable direct.
• Once ticketed, flights are non-refundable. Any changes will be subject to the airline rules, Airline change fees and an AVG Travels change fee of $250 per person.
• Full names as per passport (including all middle names) are required. Any error in the names submitted will be subject to an AVG Travels name change fee of $150 plus any applicable fees charged by the airline, or the ticket may be non-refundable with the purchase of a new ticket required.
• Any airline schedule changes or cancellations are beyond our control. It is important that you, as the customer, stay up-to-date with the latest airline schedule information prior to your departure. If a schedule change results in extended transits or an earlier/later departure from your destination, any additional accommodation or alternative arrangements will be at the traveler’s expense.
• Any airline ‘extras’ such as pre-allocated seating is at your own arrangement (additional charges apply)
• After booking, the price payable may be subject to change as a result of factors beyond the control of AVG Travels. AVG Travels reserves the right to increase the price payable and this will be reflected on the customer’s invoice. Increases may be in relation to, but not limited to, currency fluctuations, airline taxes, airfare increases and fuel surcharges.
• Internal flights (where applicable and included in the itinerary) will be using a local carrier and may include low-cost carriers without meals or entertainment. Checked baggage will still be included for each passenger. Any additional baggage required is payable at time of check-in.
• If you are travelling with another party on a separate booking, we cannot guarantee that the same flights will be booked for all parties, as this strictly depends on availability.
• You will be responsible for handling your luggage at all times as the services of porters are not included. If travelling over the recommended amount, you will be liable for any excess baggage fees enforced by the airline, payable directly.
• In the event of that you no-show on your scheduled flight, please be aware the airline will require you to pay a no show fee, Airline reissue fee plus any additional airfare and taxes. AVG Travels will also charge a $250 admin fee to assist re accommodating you on the next available flight. Please note that depending on the airline’s policy, purchasing a new ticket may be required.

Flight requests, amendments or preferences
We understand customers may wish to request changes to their included airfares. If you wish to fly with a certain airline, land at a certain time or change your flight in other ways we will gladly provide you with a personalized quote tailored to your specific requirements.
We would be more than happy to provide you with a quote for the following requests:
Airline Preferences – You may wish to fly with a particular airline
Cabin Preferences – These include upgrading to premium economy or business class
Extensions (start and end cities must remain the same) – You may request to extend your stay pre or post tour.
Meal Requests – You may request a specific meal for dietary requirements.
Seat Requests – If you would like to request particular seating. However please note, not all airlines allow the selection of pre-purchased seat arrangements.

Group Size
Minimum: 15
Maximum: 30

Single Supplement
Single supplement is $1,800 per person in addition to the twin share price.

Paired Solo Traveler
Not available

Triple Share
Not available

Children
Children is welcomed for this holiday package. Children under 2 years, 10% surcharge of adult price and stay same bed with parents. Children from 2 – 11 years old will be surcharged 80% of adult pricing.

If we book group booking with airlines, the group fare is only apply for adult price. There is no discount for children from 2-11 . So in case we have a group and use group fare, no discount on airfare for children

Tour Length
The total length of the tour in days includes time spent in flight and is subject to change depending on the flight schedule, please refer to the day-by-day itinerary for the time spent on land.

Accommodation
The accommodation listed in the itinerary is intended as a guide only and is subject to change. Any changes will be of an equal or higher standard. Bedding configurations (double or twin) are requests only. All efforts will be made to meet your preferences however any changes are beyond our control.

Guides in Sri Lanka
National Guides are well versed in the overall history, geography and major attractions across multiple regions of Sri Lanka. They can share detailed explanations of the cultural elements of the country. Often holding professional certifications or license recognized by tourism authorities, they work closely with local guides to provide a seamless experience. Groups with 8 or more travelers will be accompanied by a National Guide.

Local Guides specialize in a specific region or city. They offer in-depth knowledge about local attractions, cultural nuances, history, and daily life. Fluent in the local language and with a deep understanding of local landmarks, traditions, and cuisine they offer insights into the area that a broader national guide might not cover.

Chauffeur Guide combines driving and guiding into one role. In addition to driving, the chauffeur guide can provide general information about the sights, history, culture, and local customs of the areas visited. They are typically well-versed in local customs, etiquette and norms to ensure interactions with locals are respectful and meaningful.

Arrival and Departure Transfers
If the holiday you book is LAND ONLY, arrival and departure transfers are NOT included in your tour price. You will need to make your own way to the joining hotel.

Physical Requirements
Fitness Level
A reasonable level of fitness is required but it’s more about spending time on your feet rather than covering large distances. You’ll be getting on and off coaches and boats, exploring the sights, climbing stairs and walking over a variety of terrains from cobblestones streets, hiking trails and moderate hills. There may be 1 or 2 days on tour when walking can cover 4- 6 kms over uneven terrain. Regular walking and light exercise before your trip can help ensure a more enjoyable and hassle-free travel experience.

Pace of Travel
The itinerary is moderately paced with a mix of sightseeing, travel between destinations and some time at leisure. Travel times between locations can vary, and road conditions may affect the schedule. Be prepared for some early starts and active days, but also enjoy some downtime to rest and explore independently. Flexibility will enhance your overall experience.

Tipping, Gratuities and Porterage
A friendly reminder that tipping, gratuities and porterage is not included in your package. Tipping is customary in many countries as it makes up the wage component for these services. Many countries don’t have a minimum wage like we do in Australia. Please be advised that USD $6 per person/day (or equivalent in local currency) will be collected in country by your tour escort on Day 1. This will cover all services throughout your journey but does not cover tipping or gratuities for room service, optional tours or any activities you do without the tour group. The tipping collection is not compulsory, however we have found that many travelers appreciate this as it relives the stress and worry of having to carry small amounts of money to tip for services throughout your tour.

Tour Documentation
Final documentation, including e-tickets and hotel details, will be provided approximately 30 days prior to travel.

Travel Insurance
Travel insurance is recommended to protect yourself against the unexpected. In addition to the support that a policy may provide, you may be asked to present a copy of your travel insurance documentation while traveling.

We have partnered with Nib Travel Insurance to offer our customers competitive rates for their travel insurance. You can book Comprehensive or Essentials cover for your domestic, international or multi-trip journeys simply with us.

Visa & Passport information
It is the traveler’s responsibility to ensure they have a valid passport. The passport must be valid for a minimum of six months from the intended date of return and must have more than 2 blank pages.

Sri Lanka
An e-visa is required for entry into Sri Lanka. The Department of Immigration and Emigration launched a system called “Electronic Travel Authorization – ETA” in order to grant prior approval for a visa online for foreign nationals who visit Sri Lanka. You can visit http://eta.gov.lk/slvisa/to purchase your visa online.

E-Visa’s are only valid for 30 days, so you can only apply closer to your travel dates. Please do not apply for your visa until you have your travel documentation. It will take 3 business days to be approved. The cost is US$50 per person.

Update 1 October 2024
DELAYED. The proposed implementation of visa-free travel, as previously announced in August 2024, has been put on hold with the recent elections in Sri Lanka. As such all guest will need to apply for a e-visa/eta using the following http://eta.gov.lk/slvisa/ 

Please note that these details are subject to change without notice. We recommend visiting https://www.smartraveller.gov.au/ for up-to-date information in terms of entry requirements.

Weather
Sri Lanka has a tropical climate, characterized by two distinct monsoon seasons. The southwest monsoon brings rain from May to September, while the northeast monsoon affects the eastern part of the island from December to February. Be prepared for sudden rain showers, especially during monsoon periods. Temperatures are generally warm year-round, ranging from 25°C to 32°C (77°F to 90°F). Humidity is high in coastal areas while the central highlands are cooler. Pack light breathable clothing for coastal regions and warmer layers for cooler highlands.

Currency
Sri Lanka’s currency is the Sri Lankan Rupee (LKR), symbolized as Rs. Banknotes ranging from 10 to 5,000 and coins from 1 to 10 rupees are commonly used. ATMs are widely available in urban areas, and credit / debit cards are accepted in many hotels, restaurants and shops. It’s advisable to carry some cash for smaller transactions and rural areas where card facilities may be limited. Currency exchange services are available at airports, hotels, and local exchange bureaus.

Electricity
Sri Lanka operates on a 230V supply voltage with a frequency of 50Hz. The common plug types are D (three round pins in a triangular pattern) and G (three rectangular pins in a triangular pattern) so travelers from countries with different plug types may need a power adapter. Generally hotels and accommodations will provide adapters upon request or have multi-purpose sockets, but it is wise to carry one for convenience.

You can enhance your holiday by arriving or departing before or after the tour. On this tour you can choose from the following options:

Pre Tour Accommodation

• $250 per room, per night including one-way airport transfer based on double/twin room share

Post Tour Accommodation

• $250 per room, per night including one-way airport transfer based on double/twin room share

Please select the number of extra nights required in the ‘Additional Nights Accommodation’ field when making your purchase. The additional cost for these arrangements will be added to your final payment invoice and are subject to availability.