AVG Travels offers you a pay in “3 Instalment Payment Plan” as follows

• First payment: $300 per person deposit due at time of booking
• Second payment: $2,000 per person due 7 days after the initial booking.
• Final payment: Balance due 120 days before your departure date.

Please note if you book within 120 days of departure, your final payment will be due within 7 days of booking.

AVG Travels offers a 7-day cooling off offer. Please refer to the “Flexible Cancellation” section.

Flexible Cancellation
If you change your mind within 7 days of making your booking, you can request a full refund of your initial deposit. Please note, after 7 days, our standard terms and conditions apply.
Please ensure that any request to cancel your booking is received via email to [email protected], including name, booking number and the reason for cancellation.

This package includes return flights from Sydney/Melbourne.

Flights from Adelaide, Brisbane and Perth attract a $400 surcharge. 

Airline Selection: We book the best available airlines for your journey, which may include a mix of full-service and low-cost carriers. Specific airline requests can be made at the time of purchase. This includes upgrades to your preferred carrier, premium economy or business class cabins or specific seats. Whilst we will try our best, not all requests can be confirmed.    

Flight Conditions: Flights may not be direct and could involve a maximum of two transits. 

Ticketing Information: Once issued, tickets are non-refundable. Changes are subject to airline rules, airline change fees, and an AVG Travels change fee of $250 per person.

Passenger Details: Please ensure all traveller names are as per passports. This includes all middle names. Errors may incur a name change fee of $150 plus airline charges, or require the purchase of a new ticket.

Flight Schedule Changes: Any changes or cancellations to airline schedules are outside our control. We recommend staying updated with airline schedules before departure. Additional expenses for extended transits or alternative arrangements are the traveller’s responsibility.

Internal Airfares: Local flights included in your itinerary may utilise low-cost carriers without meals or entertainment. Checked baggage is included; any additional baggage fees are payable at check-in.

Booking Considerations: If travelling with others on separate bookings, we may not be able to guarantee all flights are the same due to availability.

Luggage and Fees: You are responsible for your luggage at all times. Excess baggage fees, if incurred, are payable directly to the airline. All tickets will include 20 kg checked baggage per person, plus 7 kg of hand luggage. We recommend travelling with a max 20kg per person due to restrictions on internal flights (where applicable), as well as coach and train transportation. Please note, you will be responsible for handling your luggage at all times as the services of porters are not included.

No-Show Policy: Missing your flight may result in fees including a no-show fee, airline reissue fee, and possible new ticket purchase. AVG Travels charges a $250 admin fee for re-booking assistance.

Price Adjustments: Prices are final at the time of ticketing. Any subsequent changes may result in additional costs due to factors beyond our control, such as currency fluctuations or airline surcharges.

We would be more than happy to provide you with a quote for the following requests:

• Airline Preferences – You may wish to fly with a particular airline
• Cabin Preferences – These include upgrading to premium economy or business class
• Extensions (start and end cities must remain the same) – You may request to extend your stay pre or post tour.
• Meal Requests – You may request a specific meal for dietary requirements.
• Seat Requests – If you would like to request particular seating. However please note, not all airlines allow the selection of pre-purchased seat arrangements.

Tour by AVG Travels
Our AVG Travels Experts have crafted this itinerary, blending local insights and travellers preferences to create this unforgettable experience. We have considered attractions, logistics, and unique opportunities, ensuring each detail aligns perfectly. Our expertise transforms trips into seamless adventures, offering bespoke inclusions that will ultimately enhance your time touring with AVG Travels.

Accommodation
The accommodation listed is subject to change. Any changes will be of an equal or higher standard. Bedding configurations (double or twin) are requests only. All efforts will be made to meet your preferences however any changes are beyond our control.

Single Supplement
Single supplement is $1,350 per person in addition to the twin share price.

Land Only Packages
Transfers ARE NOT included for land only packages.

Please note that customers purchasing the land only option need to make their own way to the joining hotel and the airport at the end of the tour.  AVG Travels can assist with purchasing private transfers if choosing the land only option.

Physical Requirements
A reasonable level of fitness is required. Participants should be comfortable navigating stairs, boarding and disembarking from the coach, and walking reasonable distances, typically around 2 km per day or more. Please disclose any physical conditions at the time of booking to assess suitability for the tour.

Tipping
A friendly reminder that tipping, (whilst not compulsory) is not included in your package. If you would like to show appreciation for tour guides, drivers, and bellmen, a suggested tip of $10 per person per day is welcome and can make a big difference to locals employed in the tourism industry. Tipping will be collected on day 1 of your tour. This helps support local staff who work hard to make your experience memorable. 

Paired Solo Traveler
Not available.

Group Size
Minimum: 4
Maximum: 12 

Triple Share
Upon request  – not available on cruises

Travel Insurance
Travel insurance is recommended to protect yourself against the unexpected. In addition to the support that a policy may provide, you may be asked to present a copy of your travel insurance documentation while travelling.

We have partnered with Nib Travel Insurance to offer our customers competitive rates for their travel insurance. You can book Comprehensive or Essentials cover for your domestic, international or multi-trip journeys simply with us.

Visa & Passport information

It is the traveller’s responsibility to ensure they have a valid passport. The passport must be valid for a minimum of six months from the intended date of return and must have more than 2 blank pages. Visa conditions are subject to change at short notice, so it is the responsibility of the traveller to consult with the relevant consulates to ensure they have the appropriate visa for entry to the countries being visited.

Vietnam
All Australian passport holders require a visa to enter Vietnam. You should apply for your electronic visa (e-Visa) online at least 30 days prior to departure.  Please check details at https://evisa.xuatnhapcanh.gov.vn/web/guest/home

AVG Travels can assist you with the visa process. Please speak to our reservations team for assistance. The visa and handling cost is $160 per person for a single entry visa.(max 30 day stay)

Please note that these details are subject to change without notice. We recommend visiting https://www.smartraveller.gov.au/ for up-to-date information in terms of entry requirements.

Children

Children
Children is welcomed for this Vietnam amily holiday package. Children under 2 years, 10% surcharge of adult price and stay same bed with parents. Children from 2 – 11 years old will be surcharged 80% of adult pricing.

If we book group booking with airlines, the group fare is only apply for adult price. There is no discount for children from 2-11 . So in case we have a group and use group fare, no discount on airfare for children

Tour Documentation
Final documentation, including e-tickets and hotel details, will be provided approximately 30 days prior to travel.

Tour Length
The total length of the tour in days includes time spent in flight and is subject to change depending on the flight schedule, please refer to the day by day itinerary for the time spent on land.

You can enhance your holiday by arriving or departing before or after the tour. Please note that by arriving early or finishing later than the group, there may be applicable surcharges to your airfare.

Pre and Post tour accommodation –Hanoi 

• From $195 per room, per night including a one-way airport transfer based on two people sharing – double/twin share rooming.

Pre and Post tour accommodation –Phu Quoc

• From $250 per room, per night including a one-way airport transfer based on two people sharing – double/twin share rooming.

Please select the number of extra nights required in the ‘Additional Nights Accommodation’ field when making your purchase. The additional cost for these arrangements will be added to your final payment invoice and are subject to availability.