AVG Travels offers you an “Instalment Payment Plan”, where you will be required to pay a small deposit followed by a series of instalments when you book your departure tour.

• First payment: To secure your booking, you will be required to pay $300 per person deposit online through our website link.
• Second payment: You will be required to pay the second payment $2000 per person after 7 days when you receive our company invoice.
• Third payment: You will be required to pay the third payment $1000 per person after 7 days when you receive our company invoice.
• Fourth payment: You will be required to pay the fourth payment $1000 per person after 7 days when you receive our company invoice.
• Final payment: Final payment will be collected 120 days before your departure.

Tours due to depart within 120 days will require a $300 deposit followed by full payment after 7 days when you receive our company invoice.

However, you will have 7-day cooling off period. Please refer to “Flexible Cancellation” section.

Flexible Cancellation
If you change your mind within 7 days of making your booking online, you can request a travel refund for your initial deposit payment. Once your purchase date falls outside of the 7-day period, our standard terms and conditions will apply.

Please ensure that any request to cancel your booking is received via email to [email protected], including the reason for cancellation, full name and booking reference.

This package includes international flights from Sydney, Melbourne, Perth, Adelaide, Brisbane or other city if requested when selecting your departure city.

Interstate Surcharge
Surcharges may apply and will be shown during the booking process when choosing your departure city.

In this package, we will use a selection of different airlines which may include a mix of full-service carriers or low-cost carriers. Luggage allowance is included.

• Some flights will require a minimum of 1 transit (maximum 2).
• All tickets will include 20-23 kilos checked baggage per person, along with 7 kilos of hand luggage.
• Despite the airlines baggage allowance, we recommend travelling with 20 kilos per person due to restrictions with internal flights (where applicable), as well as coach and train transportation. Also, you will be responsible for handling your luggage at all times as the services of porters is not included. If travelling over this amount, you will be liable for any excess baggage fees enforced by the airline, payable direct.
• Once ticketed, flights are non-refundable. Any changes will be subject to the airline rules, Airline change fees and an AVG Travels change fee of $250 per person.
• Full names as per passport (including all middle names) are required. Any error in the names submitted will be subject to an AVG Travels name change fee of $150 plus any applicable fees charged by the airline, or the ticket may be non-refundable with the purchase of a new ticket required.
• Any airline schedule changes or cancellations are beyond our control. It is important that you, as the customer, stay up-to-date with the latest airline schedule information prior to your departure. If a schedule change results in extended transits or an earlier/later departure from your destination, any additional accommodation or alternative arrangements will be at the traveler’s expense.
• Any airline ‘extras’ such as pre-allocated seating is at your own arrangement (additional charges apply)
• After booking, the price payable may be subject to change as a result of factors beyond the control of AVG Travels. AVG Travels reserves the right to increase the price payable and this will be reflected on the customer’s invoice. Increases may be in relation to, but not limited to, currency fluctuations, airline taxes, airfare increases and fuel surcharges.
• Internal flights (where applicable and included in the itinerary) will be using a local carrier and may include low-cost carriers without meals or entertainment. Checked baggage will still be included for each passenger. Any additional baggage required is payable at time of check-in.
• If you are travelling with another party on a separate booking, we cannot guarantee that the same flights will be booked for all parties, as this strictly depends on availability.
• You will be responsible for handling your luggage at all times as the services of porters are not included. If travelling over the recommended amount, you will be liable for any excess baggage fees enforced by the airline, payable directly.
• In the event of that you no-show on your scheduled flight, please be aware the airline will require you to pay a no show fee, Airline reissue fee plus any additional airfare and taxes. AVG Travels will also charge a $250 admin fee to assist re accommodating you on the next available flight. Please note that depending on the airline’s policy, purchasing a new ticket may be required.

Flight requests, amendments or preferences
We understand customers may wish to request changes to their included airfares. If you wish to fly with a certain airline, land at a certain time or change your flight in other ways we will gladly provide you with a personalized quote tailored to your specific requirements.
We would be more than happy to provide you with a quote for the following requests:
Airline Preferences – You may wish to fly with a particular airline
Cabin Preferences – These include upgrading to premium economy or business class
Extensions (start and end cities must remain the same) – You may request to extend your stay pre or post tour.
Meal Requests – You may request a specific meal for dietary requirements.
Seat Requests – If you would like to request particular seating. However please note, not all airlines allow the selection of pre-purchased seat arrangements.

Important Information

Land Only Packages
Transfers ARE NOT included for land only packages.

Please note that customers purchasing the land only option need to make their own way to the joining hotel and the airport at the end of the tour.  AVG Travels can assist with purchasing private transfers if choosing the land only option.

Physical Requirements
A reasonable level of fitness is required. Participants should be comfortable navigating stairs, boarding and disembarking from the coach, and walking reasonable distances, typically around 2 km per day or more. Please disclose any physical conditions at the time of booking to assess suitability for the tour.

Tipping
A friendly reminder that tipping, (whilst not compulsory) is not included in your package. If you would like to show appreciation for tour guides, drivers, and bellmen, a suggested tip of $10 per person per day is welcome and can make a big difference to locals employed in the tourism industry. Tipping will be collected on day 1 of your tour. This helps support local staff who work hard to make your experience memorable. 

Accommodation
The accommodation listed is subject to change. Any changes will be of an equal or higher standard. Bedding configurations (double or twin) are requests only. All efforts will be made to meet your preferences however any changes are beyond our control.

Single Supplement
Single supplement is AU$3,800 in addition to the twin share price.

Paired Solo Traveler
Not available.

Group size:
Min 2 – Max 16 travellers

Triple Share
Upon your request except for cruises

Travel Insurance
Travel insurance is recommended to protect yourself against the unexpected. In addition to the support that a policy may provide, you may be asked to present a copy of your travel insurance documentation while travelling.

We have partnered with Nib Travel Insurance to offer our customers competitive rates for their travel insurance. You can book Comprehensive or Essentials cover for your domestic, international or multi-trip journeys simply with us.

Visa & Passport information
It is the traveller’s responsibility to ensure they have a valid passport. The passport must be valid for a minimum of six months from the intended date of return and must have more than 2 blank pages. Visa conditions are subject to change at short notice, so it is the responsibility of the traveller to consult with the relevant consulates to ensure they have the appropriate visa for entry to the countries being visited.

Vietnam
All Australian passport holders require a visa to enter Vietnam. You should apply for your electronic visa (e-Visa) online at least 30 days prior to departure.  Please check details at https://evisa.xuatnhapcanh.gov.vn/web/guest/home

Alternatively, AVG Travels can assist with obtaining your Vietnam Visa prior to your travel.

Cambodia
All Australian passport holders require a visa to enter Cambodia. You can apply for an e-Visa online or get a visa on arrival at Siem Reap International Airport, in which case you will need to pay your visa fee in USD cash. If arriving in Cambodia on an upstream Mekong River cruise (travelling from Vietnam to Cambodia) you can obtain the visa on board and your crew will assist with this process on board.

From July 2024, all travellers arriving in Cambodia need to submit an electronic e-Arrival card. Please find details https://cambodiaarrivalcard.com/

This can be completed up to 7 days before the intended arrival into the country. If arriving in Cambodia on an upstream Mekong River cruise (travelling from Vietnam to Cambodia) there is no need to complete the arrival card.

Please note that these details are subject to change without notice. We recommend visiting https://www.smartraveller.gov.au/ for up-to-date information in terms of entry requirements.

Tour Documentation
Final documentation, including e-tickets and hotel details, will be provided approximately 30 days prior to travel.

Children
Children must be 2 years old or over and share a room with parents at all times. Children are the same price as adults.

Tour Length
The total length of the tour in days includes time spent in flight and is subject to change depending on the flight schedule, please refer to the day by day itinerary for the time spent on land.

You can enhance your holiday by arriving or departing before or after the tour. On this tour you can choose from the following options:

Pre Tour Accommodation
AU$190 per room, per night based on double/twin room share
AU$140 per vehicle per way

Post Tour Accommodation
AU$190 per room, per night based on double/twin room share
AU$140 per vehicle per way

Please select the number of extra nights required in the ‘Additional Nights Accommodation’ field when making your purchase. The additional cost for these arrangements will be added to your final payment invoice and are subject to availability.