Careers at AVG Travel

Our team brings together a range of perspectives, life experiences, and talents, all contributing to our success.
We prioritize diversity and inclusion, striving to recruit the best individuals and foster a workplace where everyone feels welcome and valued. Regardless of background, everyone has an equal opportunity to thrive and contribute. We believe in kindness and collaboration, working together with respect and empathy.

Even if you don’t have all the skills, we’re interested in people who are open to learning and growing. If you’re passionate about making a difference at Asia Vacation Group and ready to succeed, we encourage you to apply!

What’s it like to work at AVG Travel?
– We work in a fast-paced environment.
– We share an unwavering commitment to a customer experience.
– We have the freedom to be creative, innovate and take calculated risks.
– We’re constantly looking at ways to scale and we relish a challenge.
– We are growing; there’s always a chance to learn or try something new.
– We work hard and it’s rewarded.

WHY WORK FOR AVG TRAVEL?
Career growth & opportunities
We nurture our talent with ongoing coaching and development. We collaborate, try out ideas and pursue passion projects. Our global growth opens up new opportunities constantly. We even have a formal, accredited leadership program with study leave and on-the-job training.

Flexibility
Fun, dynamic and flexible work environment.

Free and discounted travel
You’re encouraged to experience our tours and we foster your love of travel with extra paid leave, a free trip each year and a generous discount for your favorite traveling companions.

Supportive leadership, reward & recognition
You’ll find support and motivation in spades here. Generous incentives, coaching and mentoring, rewards (including free trips!), company awards, individual and company-wide bonuses.

Great place to work
We want work to be enjoyable. Welcoming team members, a fun and invigorating office environment, team days, social calendar, catering, breakfast bar, drinks & snacks plus so much more!

Regular, transparent communication
Our global workforce stays connected and across business happenings: daily meetings, weekly global updates, instant messaging, town hall forums and so much more.

Travel Sales Consultant

Melbourne VIC
Travel Agents/Consultants (Hospitality & Tourism)
Full time
Valid till 30 September 2024

JOB DESCRIPTIONS
As a Travel Consultant, your responsibilities will all revolve around booking and customer service. You will be reaching out to customers to follow up on their enquiries & supporting clients through their journey as well as ensuring all information & documentation is accurate within the system.

  • All office management tasks on CRM
  • Consult, collect and prepare all needed documents to apply visas, passports for clients
  • Dealing and contracting with the suppliers such as restaurants, hotels, transportation companies
  • Answer phone calls, coordinate with Vietnam office or our DMCs to consult or respond to the inquiries and complaints of customers.
  • Manage emails, Livechat, phone calls and other forms of correspondence;
  • Maintain cleanliness and orderliness of the office;
  • Communicating with clients before, during, and after their trip to ensure their satisfaction and address any concerns or issues that arise.
  • Building relationships with clients to encourage repeat business and referrals.
  • Staying current on industry news and trends to provide the best advice and recommendations to clients.
  • Make the tour confirmation to the customer when you receive the booking.
  • Confidence to engage with a diverse range of people and present professionally to customers either face to face, or via video

JOB REQUIREMENTS

  • Professional attitude and appearance
  • Cautious, detail-oriented, responsible, service-minded
  • Excellent work ethics & time management skills
  • Good communication skills in English
  • Proficient office computer skills
  • An excellent communicator, listener and problem solver who is comfortable working in a busy role.
  • Flexible hours, 38-40 hours per week depending on candidates’ preference
  • Check email and be available to work outside office hours if required

Employer questions: Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a travel consultant?
  • Do you have customer service experience?
  • Do you have a current Police Check (National Police Certificate) for employment?
See more Apply now

Tour Product Manager

Melbourne VIC
Full time – Work options: Hybrid
Valid till 30 September 2024

JOB DESCRIPTIONS
We are seeking a Tour Product Manager with a keen interest in travel to join our dynamic team. The overall purpose of this position as a Product Manager is to generate profitable revenues by developing and managing products and services. Bring your exceptional itinerary planning, creativity, and supplier relationship skills to this exciting product role within Asia Vacation Group.

If you are an experienced travel/product consultant with a passion for travel sector, you are definitely the right person for this role.
– Great communication skills
– Have a strong travel industry background in product management
– Goal-directed action

  • Be responsible for the design and management of unique history, cultural and adventure tour itineraries.
  • You will cover all aspects from the tour design concept, supplier contracting and partnership negotiation, costings, sale launch, liaising with the Operation team and Sales team upon completion.
  • Negotiating competitive rates, exclusive inclusions and service level agreements with suppliers.
  • Continually reviewing the performance of the product (sales / competitor analysis) and recommending strategies to gain market share whilst maintaining product margins
  • Develop exclusive agreements where possible to facilitate the growth of the destinations
  • Develop an innovative and well-presented product range which is reputable within the market and intended audienc
  • Work with Operations and Sales team prior to each new season launch to review the operational instructions and suppliers to ensure smooth operation of the tour season
  • Budget, plan, cost and yield manage all financial aspects of tours to the destination
  • To attend travel trade shows (if relevant) and other industry functions as necessary to continually research & develop products and relationships.
  • Work with the Sales team and Operation team to design and Familiarisation tours for Agents & Jounalists to showcase the highlights of the Product for each region
  • Participate in other department activities as directed by the Board of Directors.


JOB REQUIREMENTS
– At least 02 years of experience in travel industry background in product coordination and product management.
– Excellent communication skills – both written and verbal – and confident public speaker.
– Ability to manage workloads, set priorities and resolve issues independently.
– Positive working attitude, respect and compliance with rules.
– Creative and dynamic thinking. Responsible, careful, proactive in work. Good teamwork spirit.
– Priority is given to candidates with experience and training from agencies and can withstand work pressure.

Employer questions
Your application will include the following questions:
– Which of the following statements best describes your right to work in Australia?
– How many years’ experience do you have as a Travel/Product consultant?

See more Apply now

To learn more about the current opportunities, please contact to us at [email protected]. To apply online, please see the jobs availably we show on the website and click to apply there or email to us with your resume and cover letter. If you are shortlisted for the role, we will contact you to arrange a telephone discussion.